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HomeMy WebLinkAbout20070205 - VI-22VI-22 Memorandum To: Mayor Hicks and City Councilmembers From: Melanie Mesko Lee, Assistant City Administrator Re: IT Help Desk Position Evaluation & Recommendation Date: February 1, 2007 Council Action Requested: Approve the attached IT Help Desk job description and authorize staff to begin recruiting for this position. Background Information: As part of the 2007 budget, the City Council approved the creation of an IT Help Desk postion. The intent of this position is to provide assistance to City users with regards to general IT needs I employee oversight. Below is an evaluation of the position's proposed value. Classification Factor Pro osed Value Jus#ification Formal Preparation & 3+C High school/some additional education plus 2-3 Ex erience 93 oints ears ex erience Decision Making 3CA Moderate impact of judgment (policies are 150 points generally clear and with precedent), and provides information to others throughout multi le de artments Thinking/Problem 3+C Challenges and problems tend to be diverse but Solving 123 points are typically covered by precedent, may be addressed within broader, department-wide procedures; choose the best alternative from ossibilities Interactions/ 3B+ Specialized information regarding an area of Communications 93 points expertise; related to basic procedures and ractices Work Environment 1L Low physical effort; minimal potential for 50 oints accidents The total proposed point value for this position is 509 points. This value corresponds closely to two other positions with similar values of 519 points. This also compares favorably with internal IT hierarchy, fits within the 2007 budgeted salary, and an external position comparison. Therefore, the following salary range is proposed: Hourly Monthly Annually $20.50 $21.35 $22.22 $23.06 $23.94 $24.77 $25.63 $3,552.65 $3,699.96 $3,850.73 $3,996.30 $4,148.80 $4,292.64 $4,441.68 $42,640 $44,408 $46,218 $47,965 $49,795 $51,522 $53,310 This is proposed to be anon-union, non-exempt position. If you have any questions about this memo, please do not hesitate to contact me. ~.r .. {!.s _._ eetE~'ry. He__ i°'.-.t.1Y_~ ~.j'i.l~;; . 1..1u;.f.i {1 • 1E+J: •4-i-;, + wawa h~7-'lnp-nmu, Position Title: IT Helpdesk Specialist Department: IT Exempt: No Reports To: IT Director Normal Shift: Varies Full-Time Approved by CC: Summary: This is anon-union, non-exempt position, responsible for answering user questions, responding to user requests, and providing basic instructions to users regarding hardware, software, and peripherals, performing basic user-related network tasks, and coordinating user requests with IT Specialist staff. The position performs IT desktop work with independence under the general supervision of the IT Director. Will also be responsible for specific IT tasks as assigned. Essential Duties & Responsibilities 1. Responds to workstation user questions and requests. 2. Troubleshoots workstation hardware, software, and peripherals via telephone or remote control. 3. Instructs users on basic workstation and software use. 4. Confers with IT Director to coordinate and schedule workstation installation and maintenance. 5. Documents, prioritizes, and organizes requests for service for IT support staff. 6. Performs special projects as needed. 7. Regular attendance is required. 8. Performs other duties and assumes other responsibilities as apparent or as delegated These examples of areas responsibilities are intended only as an illustration of the various types of work performed, and are not meant to be inclusive. The position description is subject to change as the needs of the employer and requirements of the job change. Knowleds~e. Skills 8~ Abilities 1. Thorough knowledge of desktop hardware, software, and peripherals in a network environment. 2. Ability to communicate clearly and concisely with users in non-technical terms. 3. Good working knowledge of and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting. 4. Ability to read and comprehend technical information. :.:'f D1 -Idrstl~}?G • .^.f}t FL~lY1" SI~eBI E3-s' • Hd: i "f'.=. -~1?I ~5~:'i3~1S5'., • . 6 ~148r[ ~`'(1 + } t~=~1~4'3.•'-~1~ 32 • WNN L h:t::1i1~?u ^115. w:~ fT Help Desk Page 2 of 3 5. Working knowledge of networking. 6. Ability to work independently with minimal supervision. 7. Ability to learn new computer applications and office equipment as needed. Criteria to Qualify for this Position 1. Two years experience in desktop hardware and software in a networked environment. 2. Experience working with non-technical desktop users. 3. Experience working independently with strong self-motivation and time management skills. 4. Valid Class D drivers license with Minnesota driving privileges. 5. Successful completion of pre-employment physical and drug screen. 6. Successful completion of pre-employment background investigation. Desired Qualifications 1. AAS degree or technical degree in IT or closely related field. 2. Miscellaneous technical certificates in hardware, software, peripherals, etc. Competencies Common to All City Positions: • Develop and maintain a thorough working knowledge of all departmental and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by personnel. • Demonstration, by personal example, of the service, excellence, and integrity expected from all staff. • Develop respectful and cooperative working relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible. • Confer regularly with and keep immediate supervisor informed of all important matters which pertain to the applicable job functions and responsibilities. • Represent the City of Hastings in a professional manner to the general public and outside contacts and constituencies. Physical Demands The physical demands described hem are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to peAorm the essential functions. While performing the duties of this job, the employee is frequently required to: sit; talk; hear; stand; walk; use hands to finger, handle or operate objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; crawl; climb; smell; The employee must frequently lift and/or move up to 45 pounds Specific vision abilities required by this job include close vision and depth perception, the ability to adjust focus. The person who fills this position must have the physical mobility to work under/behind desks, etc. and move computers and related equipment. IT Help Desk Page 3 of 3 Work Environment The work environment characteristics described here an: representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting and occasionally in an outdoor setting. . The noise level in the work environment is generally quiet. Supervision of Others: This position is not responsible for oversight of any staff. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and member and is subject to change by the employer as the needs of the employer and requirements of the job change. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.